Frequently Asked Questions
All payments are processed securely through Paystack and Flutterwave — trusted, licensed gateways across Africa.
Each vendor handles their own packaging and delivery using their preferred courier or delivery service.
Very secure. We strictly monitor vendors to ensure all products match their images and descriptions. Misrepresentation leads to suspension or a ban.
Refunds are processed within 24 hours and sent back to the original payment method, or to your Cosmetic 247 wallet if you prefer.
Customers cover the refund transaction fee. You can avoid this by receiving the refund in your Cosmetic 247 wallet and using it at checkout.
Yes. Items must be returned in the exact condition received. For safety, take photos of the product and packaging and send them to our WhatsApp line as proof.
Most vendors use regional bus stations and dispatch riders for same‑community, interstate, or regional deliveries (1–24 hours). Ghana Post may take 24–96 hours.