At Cosmetic 247, your privacy is a top priority. We handle your personal information with care and only use it with your permission.

Why We Collect Information

We collect your data to:

• Verify your identity during login
• Detect and prevent fraud or unauthorized activity
• Encrypt and protect sensitive information

How We Use Your Information

Your details are used strictly for transaction‑related purposes:

• Processing payments
• Issuing receipts
• Securing your account

We do not sell or share your information. All data is handled confidentially to ensure a safe shopping experience.

1. About Us

1.1. Cosmetic 247 is operated by Chimart E‑Business Incorporated, registered in Ghana on May 23, 2018 (Reg. No. BN/259682018).
It is led by Eugene Daniels, CEO and Founder of Chimart E‑Business, iTFreak Lab, BFbooks, Cosmetic 247, and related subsidiaries.

2. Scope of These Terms

2.1. These Terms govern your use of our website, mobile app, and related services.
2.2. This document is in English, but you may use translation tools for convenience.
2.3. Terms may be updated periodically, and significant changes will be communicated.

3. Definition of a Buyer

3.1. A Buyer is any person or entity placing an order on our platform.

4. Pricing

4.1. Prices refer to the cost of each listed product.
4.2. Prices may vary by vendor.

5. Delivery

5.1. Delivery refers to how your item is sent—directly to your address or a pickup point.
5.2. Buyers must provide accurate delivery information.

6. Payment

6.1. Payment covers the cost of your selected products.
6.2. Accepted methods include bank transfer, card, mobile money, Apple Pay, Google Pay, and other options offered by our payment partners.
6.3. Additional bank or mobile money fees may apply (not charged by Cosmetic 247).
6.4. Payments are processed securely by Paystack and Flutterwave. For payment issues, contact the payment provider directly.
6.5. Never pay vendors directly. Direct payments cannot be protected.
6.6. To secure your order, always pay through the checkout page via Paystack or Flutterwave. Only payments labeled Chimart E‑Business or Cosmetic 247 are valid.

7. Refund Policy

7.1. A Refund means returning your payment for an unsatisfactory or incorrect item.
7.2. Refund requests are investigated before approval.
7.3. Requests must be submitted within 6 hours of delivery.
7.4. Refunds may be issued via:

• Bank transfer
• Mobile money
  7.5. Refund transfer charges are paid by the buyer.
  7.6. Returned items must be in good condition and include the original packaging.

1. About Us

1.1. Cosmetic 247 is operated by Chimart E‑Business Incorporated, registered in Ghana on May 23, 2018 (BN/259682018), led by Eugene Daniels.

2. Scope

2.1. These Terms govern your use of our seller services and dashboard.
2.2. By using our platform, you accept these Terms.
2.3. Provided in English; translation tools may be used.
2.4. Terms may be updated when necessary.

3. Selling

3.1. Vendors must list products with original images, clear descriptions, and accurate prices.
3.2. Orders must be delivered within 1–24 hours.
3.3. Repeated late deliveries may lead to suspension or account deletion.
3.4. Vendors are responsible for arranging their own delivery methods.
3.5. Products must be securely packaged and include a tag or branded sticker.
3.6. Only original product photos are allowed (no internet or third‑party images).
3.7. Violating vendor policies may result in account removal.

4. Transaction Fee

4.1. A transaction fee applies to support platform maintenance and services.
4.2. This fee may be reviewed and updated.

5. Payment Partners

5.1. Transactions are processed by Paystack and Flutterwave.
5.2. Cosmetic 247 does not store or directly handle vendor funds.
5.3. Payment partner links are available at https://cosmetic247.net/.
We vet these services but cannot guarantee long‑term performance.

6. Payout

6.1. Earnings are paid in your local currency.
6.2. Transfer fees may apply.
6.3. Payment processor fees are deducted automatically.

7. Refunds

7.1. If a buyer’s complaint is validated, the refund amount will be deducted from your balance or next sale.

8. Account Deletion

8.1. Fraudulent or abusive activity may result in immediate suspension or deletion.

9. Withdrawal Requests

9.1. Submit withdrawal requests through your seller dashboard.
9.2. Vendors must provide valid bank or mobile money details.
9.3. Updating withdrawal information may require identity verification.
9.4. Payouts are processed as soon as possible after request.

10. Marketing

10.1. Vendors are responsible for promoting their shops and products through social media and other channels.

11. Product Approval

11.1. Listings may be rejected if they lack clear images, proper descriptions, or fail to meet quality standards.