Contact & Support
Need help? Reach our support team or browse the FAQ for quick answers.
+233 24 1028 890
Call Monday–Friday, 8:00 AM–5:00 PM
info@cosmetic247.net
Email us anytime — we’re here to help
+233 54 5789 381
Message us on WhatsApp during working hours
Live Chat
Use the live chat button on the right center of your screen to chat instantly.
Frequently Asked Questions
How secure is my payment?
All payments are processed securely through Paystack and Flutterwave — trusted, licensed gateways across Africa.
Who delivers the items?
Each vendor handles their own packaging and delivery using their preferred courier or delivery service.
How does the refund process work?
Refunds are processed within 24 hours and sent back to the original payment method, or to your Cosmetic 247 wallet if you prefer.
Who pays the refund transfer fee?
Customers cover the refund transaction fee. You can avoid this by receiving the refund in your Cosmetic 247 wallet and using it at checkout.
Are there any refund conditions?
Yes. Items must be returned in the exact condition received. For safety, take photos of the product and packaging and send them to our WhatsApp line as proof.
What are the available delivery methods?
Most vendors use regional bus stations and dispatch riders for same‑community, interstate, or regional deliveries (1–24 hours). Ghana/Nigeria Post may take 24–96 hours.
How secure is it to place orders on Cosmetic 247?
Very secure. We strictly monitor vendors to ensure all products match their images and descriptions. Misrepresentation leads to suspension or a ban.